Refund and Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@shetribestore.com or https://shetribestore.com/pages/contact-us.  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.   You can always contact us for any return question at info@shetribestore.com or https://shetribestore.com/pages/contact-us.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  If the item is defective, damaged or incorrect, we will replace it for free.

Exceptions / non-returnable items
Unfortunately we cannot accept returns for on sale items or gift cards.  We do not provide refunds in such cases as, The buyer does not like it, the buyer ordered the wrong items, the shipping address was provided incorrectly, in some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries or failure to take delivery

Exchanges
If a product has been deemed defective and your refund approved, we can exchange the item for free or provide a full refund.  

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at info@shetribestore.com or https://shetribestore.com/pages/contact-us